TERMS & CONDITIONS

1. General

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and BOBBLEHAUS, a trademark owned by Olivenite LLC (henceforth: Bobblehaus, may be referred to as “us” and “we”) and apply to all use of and orders placed on BOBBELHAUS website bobblehaus.com, and orders made by telephone, email or live chat with BOBBLEHAUS’s Customer Service team (henceforth together: the “Website”). Please note that BOBBLEHAUS does not guarantee that all products presented on the Website are in stock or are available for purchase. BOBBLEHAUS reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. BOBBLEHAUS reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

2. Language

The language of the Terms and Conditions is English.

3. Placing order

By using the Website and/or placing an order on the Website, by telephone, email or by live chat you confirm that you have read these Terms and Conditions and Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

4. Order confirmation

After submitting your order, we will send you an order confirmation email with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.

5. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that BOBBLEHAUS does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly by email. If we already have received payment for such product we will refund you the amount of the purchase.

6. Colors

BOBBLEHAUS’ goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. BOBBLEHAUS cannot be held responsible for any such discrepancy.

7. Prices

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and BOBBELHAUS is not bound by the price until BOBBLEHAUS has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. BOBBLEHAUS always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that BOBBLEHAUS may cancel the order even if it has been accepted by BOBBLEHAUS under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

8. Personalised items

Personalised products through printing of initials cannot be returned or refunded. Once the order has been sent by the customer and confirmed by BOBBLEHAUS, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

9. Payments

The following payments are accepted.

— Credit cards

Payment can be made by the following credit cards: Visa, Mastercard, Diners and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Website as secure as possible. All credit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BOBBLEHAUS, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order. 

— Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. 

— Stored Credit Cards

At Checkout you can chose to save your credit card for future purchases if you are logged in to your BOBBELHAUS account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop. 

— Gift Cards

When placing an order using a gift card as payment, the order can only be shipped to the same country as to where the gift card was issued. BOBBLEHAUS are unable to change the currency of the gift card, and it is always country specific. Gift cards purchased online cannot be used in store, and gift cards purchased in store cannot be used online. Gift cards are valid for one year from the date when they were purchased.

10. Delivery

— Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out.Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If BOBBLEHAUS fails to deliver within 30 days, you have the right to cancel the purchase. 

Your order will be delivered by UPS to the shipping address you have indicated. 

All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and fill in the tracking number for updated information about your shipment.

— First-time order policy

For security purposes, BOBBLEHAUS reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

11. Information of the right of revocation

— Right of Revocation

You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has received the products. In order to exercise your right of revocation, you must inform us at customercare@bobblehaus.com, by means of an unambiguous notification (e.g. through letter sent by post, fax or email) of your decision to revoke this contract. You may electronically complete and submit the specimen revocation form provided on our website. This is, however, not compulsory. In order to comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires. 

— Consequences of revocation

If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 14 days from the day on which we have received the notification of your revocation, all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment. We are entitled to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. Your are obliged to send back or hand over the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit. You have to bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality. 

— Exchanges

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, BOBBLEHAUS will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned for a full refund. 

— Shipping costs for reconsigning the products

Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and BOBBLEHAUS has no obligation to pay such costs.  

— Returning the products

You can easily and conveniently handle the reconsignment of your purchased products as follows: 

  • Visit www.bobblehaus.com and log into your account to begin a return or exchange.
  • You can view your orders and must request a return or exchange item for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the return information label and the already paid return shipping label on the box over the prior delivery information. 
  • Visit www.ups.com and click “Contact ups” and the bottom left of the screen. 
  • Call UPS customer service to arrange a collection. 

We prefer that products are returned through BOBBLEHAUS return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.

12. Defective products

If you receive a defective product, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify BOBBLEHAUS within a reasonable time after you have detected that the products are defective. If BOBBLEHAUS consider the products to be defective, BOBBLEHAUS will make a full refund including shipping costs.

13. Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of BOBBLEHAUS, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to BOBBLEHAUS and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from BOBBLEHAUS. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please view our contact pages at http://bobblehaus.com/press

14. Trademarks

BOBBLEHAUS’ trademarks include but are not limited to the BOBBLEHAUS name and logo, BOBBLEHAUS Retail and BOBBLEHAUS Blog. Please note that your use of this Website does not grant you any rights to use our trademarks.

15. Privacy policy

Please see BOBBLEHAUS’ separate Privacy Policy which can be found at www.bobblehaus.com.

16. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

17. Security

BOBBLEHAUS use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. BOBBLEHAUS online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

18. Resale policy

You may purchase products on www.bobblehaus.com for personal use only and not for resale. By placing an order on www.bobblehaus.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

19. Information on the website

BOBBLEHAUS cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. BOBBLEHAUS may, at any time, amend the content of the site. Although BOBBLEHAUS strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where BOBBLEHAUS acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. BOBBLEHAUS cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. BOBBLEHAUS cannot guarantee problem-free, uninterrupted, and secure access to the site.

20. Links

The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.

21. Violation of rules

BOBBLEHAUS reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.

22. Liability

Any damage liability of BOBBLEHAUS is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of BOBBLEHAUS, its representatives and vicarious agents. Material contractual obligations are obligations which are a precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, BOBBLEHAUS’ liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of BOBBLEHAUS if claims are made directly against them. The liability under the Product Liability Act remains unaffected. BOBBLEHAUS assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, BOBBLEHAUS’ obligations will be suspended. The contract between you and BOBBLEHAUS can, in such cases, be partially or fully terminated by yourself or by BOBBLEHAUS.

23. Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

24. Governing law

These Terms and Conditions are governed by the laws of the United States of America. The place of jurisdiction for any disputes arising from or pertaining to these Terms and Conditions is New York.

25. Company information

BOBBLEHAUS, a trademark owned by Olivenite LLC.

77 Reade Street,

New York, NY 

10007 USA

E-mail address: customercare@bobblehaus.com

26. Version of the terms and conditions

The latest update of the Terms and Conditions of BOBBLEHAUS was made in April, 2020.